Help and support
Who to contact if you cannot sign in or something is not working.
Your support contact
Programme support (to be named)
Monday to Friday, 9am to 5pm
Forgotten your password?
You can choose a new one yourself. We will email you a link.
Reset your passwordIf your invitation link has expired, ask your programme administrator to send a new one.
Sensitive or urgent matters
For anything sensitive, personal or urgent, please speak to your manager or contact the support contact directly. Wednesday feedback is not the right place for this: it is shown with your name and is read by your manager.
Reporting a problem
Email or call the support contact. It helps to include:
- what you were trying to do
- what happened instead, and any message you saw
- the page you were on and roughly what time it was
- whether you were on a phone, tablet or computer
Please do not include customers’ contact details in your message.