The six-week programme
Six weeks of short classes and real practice. Consultants learn the ten discovery questions in the masterclasses, then use them with the customers they meet that week.
A typical timetable
Classes are released at 9am on Tuesdays and Thursdays. The dates are set for each cohort, and anyone who misses a class can catch up or watch it again.
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Week 1
- Class 1 Tue
- Class 2 Thu
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Week 2
- Class 3 Tue
- Class 4 Thu
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Week 3
- Class 5 Tue
- Class 6 Thu
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Week 4
- Class 7 Tue
- Class 8 Thu
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Week 5
- Practice with the coach and catch up
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Week 6
- Practice with the coach and catch up
What each consultant gets
Eight masterclasses
Short video classes with a PDF to keep. Each person marks a class complete when they’ve watched it, and can replay it until their access ends.
A record for every customer
One record per customer that builds up with every visit, call and email. The original note is always kept, even after a correction.
The ten discovery questions
After the first enquiry, consultants reflect on the ten questions. Partial answers and “I don’t know yet” are both fine.
A coach after every note
The coach reads each note, updates what you know about the customer and asks one or two follow-up questions.
Follow-up emails
The coach can suggest a follow-up email. You edit it, open it in your own email app and send it yourself.
A message each morning
A short motivational message on the home screen every day of the programme.
A library of resources
Checklists, guides and the class PDFs in one place you can search.
A weekly feedback question
On Wednesdays, one question about how the programme is going. Replies come from a named person.
Updates in one place
Programme announcements, class reminders and useful articles in a single feed.
Your content, your sales approach
The programme is set up for each client. Before a cohort starts, we agree:
- The eight class topics, presenters and dates.
- Your approved sales approach, which the coach uses as guidance.
- Who sees what: for example, whether managers can read their team’s customer records.
- Who answers the weekly feedback, and who people contact for support.
- How long people keep access after the six weeks.
Thinking about it for your sales team?
Book a call. We’ll show you the programme with example customers and talk through what your first cohort would need.